Support KB Category: Facebook Help

Login Basics – Facebook

Login Basics I lost access to the email address I use for Facebook I get an error message when I try to log in Maintaining access to your account

Why do I see an ad in my homepage about increasing my account protection? Is this really from Facebook?

Yes. This ad is from Facebook. We want to make sure you don’t get locked out of your account so we’ve put together a tool to help you check the security of your account and update your info.

We recommend that you add other contact info to your account (ex: another email address …

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How can I make sure I don’t lose access to my account?

If there ever comes a time where you can’t log into your Facebook account, we need ways to get in touch with you and make sure the account is yours. Here are some things you can do to help make sure you never get locked out of your account:

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I’m seeing an “Invalid Code” or an “Invalid Link” error message when I tried to reset my password.

If you’re seeing one of these error messages when you try to reset your password:

  • Invalid Code: Be sure to copy and paste the full code from the email you received into the space provided
  • Invalid Link: Try copying the full link from the password …

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I’m seeing an “Incorrect Password” error message when I try to log in.

We’re sorry to hear you’re having trouble logging in. If you’re seeing an error saying your password’s incorrect and you’re sure you’re entering the right password:

  • Make sure that your caps lock key is turned off and try again
  • Reset your password
  • Try upgrading your browser and resetting your password again
  • Try using a …

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  • I think my account was hacked or someone is using it without my permission.

    We want to help you keep your account secure. If you think your account was taken over by someone else, we can help you secure it. This process can also help if your account or computer has been affected by a virus or malware.

    You can also review these tools and tips to …

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