Support KB Category: Facebook Help

Get Help with Common Issues

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I’m seeing people I don’t know suggested as People You May Know.

Find Your Friends

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How do I find friends on Facebook? How do I make sure that my friends can find me on Facebook? How do I filter results when searching? How do I manage the contacts I imported to Facebook (ex: remove contacts, send reminder invitations)? How do I delete contacts I imported to Facebook? How do I …

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I’m seeing a message saying Facebook will be back soon when I try to log in.

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If you’re seeing this error message when you try to log in, it usually means that we’re making an improvement to the database that your account is stored on. While we’re doing this, you won’t be able to access your account. We’re sorry for the inconvenience.

A few things to note:

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I’m seeing an error message that says cookies aren’t enabled on my browser.

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Cookies are small bits of information stored on your desktop to help us personalize your Facebook experience. To enable cookies, adjust your browser’s security settings on Chrome or Internet Explorer. If you continue to see this error, you may need to add www.facebook.com to your browser’s list of safe sites.

Learn how to …

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I’m seeing an error message telling me I need to log in after I log into my account.

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If you’re seeing a “Must be logged in to see this page” error message after you log into your account, please let us know.

I’m seeing an error message that my email address was recently removed from my account.

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You might have forgotten you changed your email address or your account might be compromised.

If you think you forgot you changed your email address, you can start the account recovery process from a computer, phone or tablet you’ve used to log into Facebook before. If you’re unable to find your account from …

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Can you send me a copy of my password without resetting it?

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Facebook stores your password in such a secure way that we don’t know what it is, and we can only check if it’s correct. If you can’t remember your password, you can request a new password.

Please keep in mind that if you are already logged in, you can change your password from …

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I’m seeing an “Invalid Code” or an “Invalid Link” error message when I tried to reset my password.

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If you’re seeing one of these error messages when you try to reset your password:

  • Invalid Code: Be sure to copy and paste the full code from the email you received into the space provided
  • Invalid Link: Try copying the full link from the password …

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I’m seeing an “Incorrect Password” error message when I try to log in.

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We’re sorry to hear you’re having trouble logging in. If you’re seeing an error saying your password’s incorrect and you’re sure you’re entering the right password:

  • Make sure that your caps lock key is turned off and try again
  • Reset your password
  • Try upgrading your browser and resetting your password again
  • Try using a …

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    • I can’t reset my password because I can’t access the email address listed on my account.

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    You may be able to get back into your Facebook account by answering a security question, using an alternate email address listed on your account or getting help from friends. Keep in mind that you’ll only see these options if you set them up.

    To see if you have these options:

  • Go to …

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