Support KB Category: Facebook Help

I can’t reset my password because I’ve reached a password reset limit.

In order to keep your account safe, we only let you request a new password a certain number of times each day. Please wait 24 hours and then try to reset your password again. Also, check your email’s spam or junk folder.

I got an email saying I requested a new password but I didn’t make this request.

If you got a Facebook password reset email that you didn’t request, it’s likely that someone accidentally entered your email address or username when attempting to log into their account. This often happens if you have a popular username or email address. As long as you don’t click the link contained in the email, …

Continue reading

I’m not receiving the email to reset my password.

If you requested a new password but didn’t receive your password-reset email:

  • Check the spam or junk mail folder in your email account.
  • Check all of the email accounts and mobile numbers connected to your Facebook account. When you request a password reset, you’ll see a list of the email addresses and mobile numbers …

    Continue reading

  • I get an invalid link error when I try to reset my password with the password reset link.

    If you’re seeing an error message saying your password reset link is invalid:

    • Try copying and pasting the full link you received into your address bar. Some email providers will separate the link onto several lines, so be sure to copy the entire link.
    • Try …

      Continue reading

    I have to reset my password every time I log in.

    This issue may be related to your web browser. First, try to log in with a different web browser. You can download the following browsers for free:

    • Mozilla Firefox
    • Safari
    • Google Chrome

    If you continue to experience this problem, log …

    Continue reading

    I’m seeing a password incorrect error message even though I know the password is correct.

    Please make sure that your caps lock key is turned off. If you’re still unable to log into your account, you can reset your password or learn about other reasons you may not be able to log in.

    If you think your account was taken over by someone else, we can help you …

    Continue reading