If you requested a new password but didn’t receive your password-reset email:
Support KB Category: Facebook Help
I’m not receiving the email to reset my password.
I get an invalid link error when I try to reset my password with the password reset link.
If you’re seeing an error message saying your password reset link is invalid:
- Try copying and pasting the full link you received into your address bar. Some email providers will separate the link onto several lines, so be sure to copy the entire link.
- Try …
I have to reset my password every time I log in.
This issue may be related to your web browser. First, try to log in with a different web browser. You can download the following browsers for free:
- Mozilla Firefox
- Safari
- Google Chrome
If you continue to experience this problem, log …
I’m seeing a password incorrect error message even though I know the password is correct.
Please make sure that your caps lock key is turned off. If you’re still unable to log into your account, you can reset your password or learn about other reasons you may not be able to log in.
If you think your account was taken over by someone else, we can help you …
I can’t find my account from the “Find Your Account” page.
If you’re having trouble logging into your account from the Find Your Account page, try these tips:
- Ask one of your Facebook friends to look at the About section of your profile and send you the email address listed in the Contact Information section.
- Try …
I have JavaScript enabled but Facebook is saying that it’s disabled.
If you have JavaScript enabled, but you’re still having this issue, it’s possible that your software is blocking sites that you need to be able to access in order to use Facebook. We recommend entering http://fbcdn.net/ and http://recaptcha.net into the list of safe websites in your antivirus program or web browser.
Learn how to …
Why am I asked to save my computer to my account when I log in?
If you have login alerts or login approvals turned on, we’ll ask you to save the browser or device you use to log into Facebook. This way we won’t send you a notification or make you enter a code every time you log in.
I keep getting logged out of Facebook when I click on links.
We’re sorry to hear you’re experiencing this issue. Please file a detailed report.
Why do I see a message telling me I have a virus? Why do I need to scan my computer?
We detected suspicious patterns in the way your account was being used. These patterns suggest that you computer might be infected with malware.
In order to keep both your account and the files on your computer secure, your computer needs to be scanned and cleaned. Since we partner with F-Secure and Trend Micro, …
I can’t access my account because I don’t recognize anyone in the photo security check.
This security check is designed to protect you from suspicious logins (ex: logins from a different computer or country). If you have trouble identifying your friends, please wait a few hours and try again.
You can also try logging into your account from another device you’ve used to log in before.
