If you requested a new password but didn’t receive your password-reset email:
- Check the spam or junk mail folder in your email account.
- Check all of the email accounts and mobile numbers connected to your Facebook account. When you request a password reset, you’ll see a list of the email addresses and mobile numbers confirmed on your account. You’ll have the option to send the password-reset email to some or all of these accounts. Keep in mind that for security reasons, parts of the email addresses and phone numbers will be hidden (ex: fxxxxxxk@fxxxxxxk.com, xxxxxxx5555).
- Try to reset your password again.
- If you still don’t receive the email after requesting a password reset, wait 24 hours and try again.
- If you’re still not receiving your password-reset email after the trying the steps above, contact your Internet Service Provider (ex: Comcast) to make sure they’re not blocking email traffic coming from Facebook.
