Support KB Category: Password Issues

Can you send me a copy of my password without resetting it?

Facebook stores your password in such a secure way that we don’t know what it is, and we can only check if it’s correct. If you can’t remember your password, you can request a new password.

Please keep in mind that if you are already logged in, you can change your password from …

Continue reading

I’m seeing an “Invalid Code” or an “Invalid Link” error message when I tried to reset my password.

If you’re seeing one of these error messages when you try to reset your password:

  • Invalid Code: Be sure to copy and paste the full code from the email you received into the space provided
  • Invalid Link: Try copying the full link from the password …

    Continue reading

I’m seeing an “Incorrect Password” error message when I try to log in.

We’re sorry to hear you’re having trouble logging in. If you’re seeing an error saying your password’s incorrect and you’re sure you’re entering the right password:

  • Make sure that your caps lock key is turned off and try again
  • Reset your password
  • Try upgrading your browser and resetting your password again
  • Try using a …

    Continue reading

  • I can’t reset my password because I can’t access the email address listed on my account.

    You may be able to get back into your Facebook account by answering a security question, using an alternate email address listed on your account or getting help from friends. Keep in mind that you’ll only see these options if you set them up.

    To see if you have these options:

  • Go to …

    Continue reading

  • I can’t reset my password because I’ve reached a password reset limit.

    In order to keep your account safe, we only let you request a new password a certain number of times each day. Please wait 24 hours and then try to reset your password again. Also, check your email’s spam or junk folder.

    I got an email saying I requested a new password but I didn’t make this request.

    If you got a Facebook password reset email that you didn’t request, it’s likely that someone accidentally entered your email address or username when attempting to log into their account. This often happens if you have a popular username or email address. As long as you don’t click the link contained in the email, …

    Continue reading

    I’m not receiving the email to reset my password.

    If you requested a new password but didn’t receive your password-reset email:

  • Check the spam or junk mail folder in your email account.
  • Check all of the email accounts and mobile numbers connected to your Facebook account. When you request a password reset, you’ll see a list of the email addresses and mobile numbers …

    Continue reading

  • I get an invalid link error when I try to reset my password with the password reset link.

    If you’re seeing an error message saying your password reset link is invalid:

    • Try copying and pasting the full link you received into your address bar. Some email providers will separate the link onto several lines, so be sure to copy the entire link.
    • Try …

      Continue reading

    I have to reset my password every time I log in.

    This issue may be related to your web browser. First, try to log in with a different web browser. You can download the following browsers for free:

    • Mozilla Firefox
    • Safari
    • Google Chrome

    If you continue to experience this problem, log …

    Continue reading

    I’m seeing a password incorrect error message even though I know the password is correct.

    Please make sure that your caps lock key is turned off. If you’re still unable to log into your account, you can reset your password or learn about other reasons you may not be able to log in.

    If you think your account was taken over by someone else, we can help you …

    Continue reading