Support KB Category: Instagram Help

Installing or Updating Instagram

Learn how to troubleshoot problems installing or updating Instagram

I’m getting a “Device not compatible” error message in Google Play Store

We’re aware of an issue where some people get a “Device not compatible” error message in the Google Play Store when trying to download Instagram, even though Instagram should support the phone. …

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Logging in

Learn some troubleshooting shoots for logging in.

I can’t connect to the login server

Android and iOS

Some people on Android may have trouble logging into Instagram but aren’t getting an error message.

Some people on Apple iOS may see a “Sorry, we couldn’t connect to our login server. Please confirm …

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There’s a problem when…

Logging in Installing or Updating Instagram Following Someone Posting a Photo Posting, Editing or Deleting a Comment Liking or Unliking a Photo Saving a Photo Tapping a Username or Hashtag

Instagram is crashing

If your Instagram app is crashing, please file a bug report. Learn how to report a technical problem from within the app.

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First steps

If you’re experiencing a problem that isn’t covered in our Known Issues, please follow these troubleshooting steps. Keep in mind that you should always make sure you’re running the latest version of the Instagram app as well as the latest version of your phone or tablet’s operating system before following these steps.

Restart your …

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Trouble Connecting to Tumblr

I can’t share posts to Tumblr

If you run into issues sharing Instagram posts to Tumblr, try sharing the photo again by tapping (iPhone and Windows Phone) or(Android) beneath your photo and selecting Tumblr.

If this doesn’t work, try unlinking and relinking your Instagram and Tumblr accounts:

  • Get to your profile by tapping …

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  • Trouble Connecting to Twitter

    I’m having trouble linking my account to Twitter on iOS 8

    If you’ve recently updated to iOS 8 and are having trouble linking your Instagram account to Twitter, try disconnecting and reconnecting your accounts:

  • Open the Settings on your phone and then tap Twitter
  • Tap your Twitter handle > Delete Account
  • Open the Instagram …

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  • Trouble Connecting to Facebook

    I can’t share posts to Facebook

    Some Android phones, like the HTC EVO 4G and the HC Panache, have known connection problems with Facebook. Keep in mind that the Facebook login process through Instagram is controlled entirely by Facebook.

    If you’re having trouble logging into Facebook in order to share your Instagram posts, …

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    I’m having trouble connecting to…

    Trouble Connecting to Facebook Trouble Connecting to Twitter Trouble Connecting to Tumblr

    Report a Broken Feature

    I’m having trouble connecting to… First steps Instagram is crashing There’s a problem when… There’s a problem with…

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