If you’re seeing an error saying your email address is unregistered:
Support KB Category: Facebook Help
I’m seeing an error message that says my email address is unregistered.
I can’t confirm my phone number because I didn’t receive a text message (SMS) with my confirmation code.
Make sure that you’ve added your correct mobile number to your Facebook account. If you entered the wrong number, you can correct your information and have the text message (SMS) resent.
In some countries, you may need to wait up to 12 hours before you receive the code. We’re working with mobile carriers …
I get an error using the Facebook signup confirmation email.
We’re sorry you’re having trouble completing the signup process. Here’s what we recommend:
I can’t find my Facebook signup confirmation email.
If you signed up for Facebook with your email address, we sent an email to the address you provided. This email includes a link that you’ll need to click or tap to confirm your account and let us know that you’re really you. If you can’t find this email, try checking your junk mail …
I can’t sign up because there is already another account associated with my phone number.
If you’ve signed up for Facebook with your phone number in the past but you can’t remember your password, you can reset your password and log into your account.
If you haven’t signed up with your phone number before, make sure you’ve typed your phone number correctly. If you’ve typed your phone number …
Why was my name rejected during signup?
We require everyone to use their authentic first and last names so that you always know who you’re connecting with. We block the use of certain names to help prevent people from creating fake or malicious accounts that may hurt your ability to enjoy sharing with your friends. We’re sorry if your name was …
I received an email that I created a new Facebook account, but I didn’t sign up for a new account.
Most likely, someone tried to sign up for a Facebook account using your email address by mistake. The sign-up process isn’t finished until someone clicks the link in this email, so the easiest thing to do is ignore the email.
I’m seeing an error message that says there’s an existing account associated with my email address.
You can only sign up for one Facebook account per email address. If you’re seeing an error message that says there’s an existing account associated with your email address, review these troubleshooting tips:
- If you already opened a Facebook account using your email address but lost your …
I’m seeing an error message that says my email address is invalid when I try to sign up.
If you’re seeing an error message, something may have been misspelled after the @ sign. Make sure you typed your email address correctly.
If you entered your email address correctly and you’re still seeing this error message, let us know.
I’m having trouble signing up for a Facebook account using my mobile number.
To sign up using a mobile number, you need to be able to receive text messages. If you’re having trouble receiving a text message when you try to sign up with your mobile number, please let us know. If you’re unable to receive text messages, try signing up for Facebook with your email address …
