Support KB Category: Logging In

I’m not receiving the email to reset my password.

If you requested a new password but didn’t receive your password-reset email:

  • Check the spam or junk mail folder in your email account.
  • Check all of the email accounts and mobile numbers connected to your Facebook account. When you request a password reset, you’ll see a list of the email addresses and mobile numbers …

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  • I get an invalid link error when I try to reset my password with the password reset link.

    If you’re seeing an error message saying your password reset link is invalid:

    • Try copying and pasting the full link you received into your address bar. Some email providers will separate the link onto several lines, so be sure to copy the entire link.
    • Try …

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    I have to reset my password every time I log in.

    This issue may be related to your web browser. First, try to log in with a different web browser. You can download the following browsers for free:

    • Mozilla Firefox
    • Safari
    • Google Chrome

    If you continue to experience this problem, log …

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    I’m seeing a password incorrect error message even though I know the password is correct.

    Please make sure that your caps lock key is turned off. If you’re still unable to log into your account, you can reset your password or learn about other reasons you may not be able to log in.

    If you think your account was taken over by someone else, we can help you …

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