Support KB Category: Troubleshooting

You can only sign up for one Facebook account per email address. If you’re seeing an error message that says there’s an existing account associated with your email address, review these troubleshooting tips:

• If you already opened a Facebook account using your email address but lost your …

  Continue reading

If you’re seeing an error message, something may have been misspelled after the @ sign. Make sure you typed your email address correctly.

If you entered your email address correctly and you’re still seeing this error message, let us know.

To sign up using a mobile number, you need to be able to receive text messages. If you’re having trouble receiving a text message when you try to sign up with your mobile number, please let us know. If you’re unable to receive text messages, try signing up for Facebook with your email address …

Continue reading