Support KB Category: Lost Email Access

I think my account was hacked or someone is using it without my permission.

We want to help you keep your account secure. If you think your account was taken over by someone else, we can help you secure it. This process can also help if your account or computer has been affected by a virus or malware.

You can also review these tools and tips to …

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I used someone else’s email address to sign up for Facebook.

If you signed up for a Facebook account using someone else’s email address:

  • Make sure you have a secure email address that only you can access
  • Log into your Facebook account
  • Add your email address to your account

    • I can’t reset my password because I can’t access the email address listed on my account.

    You may be able to get back into your Facebook account by answering a security question, using an alternate email address listed on your account or getting help from friends. Keep in mind that you’ll only see these options if you set them up.

    To see if you have these options:

  • Go to …

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