Blog Archive

Why can’t I access my Direct Messages from a third-party app?

As of June 30th 2011, Twitter is giving users more control over what information is shared with third-party applications:

  • Applications must specify whether or not they need to access your Direct Messages. More information can be found on our blog.
  • Apps that you use to access your Direct Messages need to ask for your …

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I’m having trouble with mobile.twitter.com

If you’re having trouble with mobile.twitter.com, please try the following steps:

  • Try clearing your cache and cookies for your device’s mobile browser. You can clear cache and cookies from the settings menu for your mobile browser.
  • Turn your phone off for 5 minutes to reset the connection.
  • If the above troubleshooting tips did not resolve …

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    I’m not receiving SMS updates

    Missing Twitter SMS updates? This does happen occasionally. If the Twitter SMS queue is too overloaded with text updates, some may be dropped. This means you may experience occasional missing updates from certain people at busy times. If you’re missing updates from the same or all account(s) consistently, this may be a different problem.

    Things to …

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    Common twitter.com troubleshooting tips

    Experiencing errors or having trouble accessing Twitter on the web? Please read below for common troubleshooting tips.

    Is your browser up to date?

    Many issues can be resolved by making sure you’re using the most recent version of your browser.

    If a browser upgrade doesn’t solve your issue, you can also try downloading an alternate …

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    Twitter for Android troubleshooting

    Having trouble installing the latest Twitter for Android app?

    If you’re having trouble installing the latest Twitter for Android app, check to see how much space is available on your phone. Ideally, your device should have a minimum of 50MB of available space.

    To see how much space is available on your device, follow these …

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    Common following issues – Twitter

    Below are solutions to common problems with following:

    I can’t follow anyone:

    • You may be trying to follow accounts with protected Tweets. Users with protected Tweets will first need to approve your request to follow them.
    • You may have hit a following limit.
    • We only allow you to follow a certain number of users …

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    Why can’t I follow people? – Twitter

    If you attempt to follow an account and see a prompt that says You are unable to follow more people at this time, there are two likely scenarios:

    • Your account may be locked. We may lock an account, which prohibits actions like following, if it appears to be compromised or if it is in …

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    I’m missing Tweets

    Tweets on my profile are cut off after a specific date:

    Remember that we only display your 3,200 most recent Tweets. Truncated profile timelines can be caused by:

    • Users deleting many Tweets in a row from their profile.
    • Users who run a mass-deletion program like TwitWipe, TweetEraser, or DeleteMyTweets.com on their profile.
    • Tweets more …

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    My hashtags or replies aren’t working – Twitter

    Some users report difficulty using a hashtag (#) in their Tweets, or that Tweets sent as @replies aren’t working as expected. Read on to find out possible causes of these issues and how to fix them.

    My @replies/mentions aren’t working!

    If you’re having trouble with @replies or mentions, check for the following:

    I’m having trouble Tweeting

    I’m seeing an error message after posting a Tweet

    • If you see a “Whoops, you already said that” error message when you post a Tweet, you’ve posted the exact same text in another Tweet recently, and should try writing something new in your next Tweet.
    • You should only see this error if you post …

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