If you’ve navigated to this page, it’s likely that you’ve had a negative experience on Instagram. We understand that it can be frustrating when online interactions become difficult. Abusive behavior can take many forms, like having an argument with someone else on Instagram or coming across posts that you find offensive.
The resources on this page should help you successfully approach the conflicts you may experience on Instagram, and we hope they’ll provide helpful solutions.
What you can do
Understand Instagram
Instagram is a fast, beautiful and fun way to share your life with friends through a series of photos and videos. Visit our Press page to learn more.
Consider the context
When you see an upsetting post, caption or comment on Instagram, consider the larger conversation it may be connected to. Step back and determine the context of the post. Many people use Instagram in ways that are specific only to our service, which can create some confusion when something is taken out of context. Have you checked hashtags associated with the post? It’s possible that the post is part of a trend or may be referring to something that’s not obvious. Review all information related to the post or the full profile of the person who shared the post to understand the whole story.
Think before you comment
When you find yourself in a dispute, stop and think about the effect your next post might have. In these moments, ask yourself, “Is this worth it?” or “What do I gain if I continue to engage in this conflict?” While it’s easier said than done, acknowledging harassment by engaging in harassment yourself can reinforce bad behavior and may encourage the other person to continue their aggressive behavior.
Block and ignore
When you receive unwanted communication from another person, it’s recommended that you block that personand end any communication. Specifically, this will prevent that person from following you or searching for your profile. Abusive people often lose interest once they realize that you will not respond or that they can no longer interact with you.
When a dispute or abuse has gone too far
While it’s tempting to respond back to messages in anger, focusing on calm discussion or refusing to argue is a better response. However, there are some situations where more action may be necessary. The rest of the tips in this section offer some suggestions for where to go to get help.
Reach out to the people you trust
When dealing with negative or hurtful interactions, it can help to turn to family and friends for support and advice. Often, talking it out with your relatives or a close friend may help you figure out how you want to handle the situation or let you express your feelings so you can move on. However, we also recognize that options may be limited. If you don’t have someone to talk to about what is happening online, there are many online resources that can help:
Report a violation
Be sure to read through Instagram’s Community Guidelines and Terms.
After reviewing our guidelines, if you believe an account isn’t following one or many of these, you should report abuse with our in-app reporting. This is the fastest way to get abusive posts or profiles reviewed.
If you’re experiencing repeat or extensive abuse, if a hate account has been created using your likeness, or abuse persists after taking preventative measures, you can report the account to Instagram directly for review. Please provide all necessary information in your report; this will help your issue be resolved as quickly as possible.
Instagram only removes accounts and posts that aren’t following our Guidelines and Terms. It’s important to remember that Instagram doesn’t mediate disputes between people who use our service.
Contact local law enforcement or legal representation
We’ll investigate every report we receive. However, when an argument appears to have gone beyond the point of a personal conflict and may have turned into a credible threat, whether it be online or offline, you should contact your local authorities. They are in the best position to assess the threat and intervene or help as necessary.
If contacted by law enforcement directly, we can work with them and provide the necessary information for their investigation of your issue. You can point local law enforcement to our Information for Law Enforcement.
If you feel that your online dispute is legal in nature, please seek advice from a lawyer. Instagram can’t offer any legal advice, and we can’t provide information about people who use our service except as required by valid legal process.
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