Support KB Category: Twitter Help

Twitter for iPhone or iPad troubleshooting

If you’re having trouble installing the latest Twitter for iOS app, check to see how much space is available on your phone.

To see how much space is available on your device, follow these instructions:

  • Go to your device’s Settings.
  • Tap General.
  • Under Usage, you can see how much memory is available on your device.
  • If …

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  • Using twitter.com on Internet Explorer or Safari

    If you log in to twitter.com on the following browsers, you will be directed to see mobile.twitter.com.

    • Internet Explorer, version 9 or earlier
    • Safari, version 6 or earlier

    Not all twitter.com features are compatible with older versions of Internet Explorer or Safari. In order to provide the most stable experience within the browser, …

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    I’m having trouble using Twitter via SMS

    Having trouble with your Twitter SMS account? Does Twitter not recognize you when you try to add your phone via text message? Don’t panic. You are likely running into a problem that can easily be fixed using these simple troubleshooting tips:

    • Make sure you are using a supported carrier.
    • Start over. Text the word …

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    Why is the Twitter app requesting permission to access features on my Android device?

    Why is the Twitter app requesting permission to access features on my Android device?

    When you install the Twitter for Android app on your device, you may be prompted to grant permission for the app to access information or use features from your device. Almost all apps need certain permissions to run on Android, and …

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    Why can’t I access my Direct Messages from a third-party app?

    As of June 30th 2011, Twitter is giving users more control over what information is shared with third-party applications:

    • Applications must specify whether or not they need to access your Direct Messages. More information can be found on our blog.
    • Apps that you use to access your Direct Messages need to ask for your …

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    I’m having trouble with mobile.twitter.com

    If you’re having trouble with mobile.twitter.com, please try the following steps:

  • Try clearing your cache and cookies for your device’s mobile browser. You can clear cache and cookies from the settings menu for your mobile browser.
  • Turn your phone off for 5 minutes to reset the connection.
  • If the above troubleshooting tips did not resolve …

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    I’m not receiving SMS updates

    Missing Twitter SMS updates? This does happen occasionally. If the Twitter SMS queue is too overloaded with text updates, some may be dropped. This means you may experience occasional missing updates from certain people at busy times. If you’re missing updates from the same or all account(s) consistently, this may be a different problem.

    Things to …

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    Common twitter.com troubleshooting tips

    Experiencing errors or having trouble accessing Twitter on the web? Please read below for common troubleshooting tips.

    Is your browser up to date?

    Many issues can be resolved by making sure you’re using the most recent version of your browser.

    If a browser upgrade doesn’t solve your issue, you can also try downloading an alternate …

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    Twitter for Android troubleshooting

    Having trouble installing the latest Twitter for Android app?

    If you’re having trouble installing the latest Twitter for Android app, check to see how much space is available on your phone. Ideally, your device should have a minimum of 50MB of available space.

    To see how much space is available on your device, follow these …

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    Common following issues – Twitter

    Below are solutions to common problems with following:

    I can’t follow anyone:

    • You may be trying to follow accounts with protected Tweets. Users with protected Tweets will first need to approve your request to follow them.
    • You may have hit a following limit.
    • We only allow you to follow a certain number of users …

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