Support KB Category: Troubleshooting

There’s a problem with…

A photomap I get an error when reviewing my Photo Map (Android)

There’s a known issue for some people reviewing Photo Maps in versions prior to 3.0.4. Please make sure that you’re running the latest version of Instagram from Google Play.

A profile Fixed ongoing issue with follower/following counts

In December 2014, we …

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Tapping a Username or Hashtag

If you’re experiencing difficulty tapping a username or hashtag, try some of our troubleshooting tips

I can’t double tap to like or click on a hashtag or username

On Apple iOS, these features are only supported when running iOS 4.0 or later. On Android, these features are supported on all phones and tablets.

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Saving a Photo

If you’re experiencing issues with saving a photo to your phone, check out our troubleshooting tips

Photos aren’t saving to my camera roll or gallery

If photos aren’t saving to your camera roll or gallery:

  • Make sure that you’ve turned on the Save Original Photos setting. …

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Liking or Unliking a Photo

If you’re having problems liking or unliking a photo, please first try our troubleshooting tips.

I can’t double tap to like or click on a hashtag or username

On Apple iOS, these features are only supported when running iOS 4.0 or later. On Android, these features are supported on all phones and tablets.

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Posting, Editing or Deleting a Comment

I can’t delete a comment

If you keep getting an error message that a comment can’t be deleted, it may be because the comment was already deleted in our system. The comment may still appear because you’re viewing a “cached,” or old, version of the page. We’re aware of this issue and are working …

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Posting a Photo

If you’ve run into an error posting a photo, check out these troubleshooting tips.

Camera I can’t upload photos

If you’re having trouble uploading photos, follow our troubleshooting steps. Keep in mind that you may not be able to upload photos in areas with a weak Wi-Fi or cellular signal.

If you …

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Following Someone

I’m getting the message “Error: You can’t follow anymore people.”

In order to reduce spam, Instagram doesn’t allow anyone to follow more than 7,500 people. This helps ensure that people are following our Community Guidelines.

Anyone who tries to follow more than 7,500 people will get this error message, regardless of how many …

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Installing or Updating Instagram

Learn how to troubleshoot problems installing or updating Instagram

I’m getting a “Device not compatible” error message in Google Play Store

We’re aware of an issue where some people get a “Device not compatible” error message in the Google Play Store when trying to download Instagram, even though Instagram should support the phone. …

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Logging in

Learn some troubleshooting shoots for logging in.

I can’t connect to the login server

Android and iOS

Some people on Android may have trouble logging into Instagram but aren’t getting an error message.

Some people on Apple iOS may see a “Sorry, we couldn’t connect to our login server. Please confirm …

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There’s a problem when…

Logging in Installing or Updating Instagram Following Someone Posting a Photo Posting, Editing or Deleting a Comment Liking or Unliking a Photo Saving a Photo Tapping a Username or Hashtag