Support KB Category: Error Messages

I’m seeing an “Invalid Code” or an “Invalid Link” error message when I tried to reset my password.

If you’re seeing one of these error messages when you try to reset your password:

  • Invalid Code: Be sure to copy and paste the full code from the email you received into the space provided
  • Invalid Link: Try copying the full link from the password …

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I’m seeing an “Incorrect Password” error message when I try to log in.

We’re sorry to hear you’re having trouble logging in. If you’re seeing an error saying your password’s incorrect and you’re sure you’re entering the right password:

  • Make sure that your caps lock key is turned off and try again
  • Reset your password
  • Try upgrading your browser and resetting your password again
  • Try using a …

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