Meet the YouTube Partner Support Team
A few of our experts
Our global Partner Support Team is here to help our partners get the most out of YouTube. Here are a few of our experts who work with partners every day:
How we can help
Whether you’re facing a specific problem or you want to learn how to get the most out of YouTube as a partner, we’re here to help you:
- Optimize how you use YouTube.
- Get tips on technical or service aspects of YouTube.
- Learn to navigate policy and copyright guidelines.
- Get answers on accounts, channel management, and Google+ questions.
- Resolve content ID and rights management issues.
- Troubleshoot and fix bugs or issues with your account.
Ways to get in touch
- YouTube Help Center: You’re already here. To contact the team, click on the Contact Us btn at the top of the page. Make sure you’re logged in to your channel.
- YouTube.com: Go to your channel’s Creator Studio. Click on the Help btn at the bottom of the page, then selectEmail in the window that pops up.
- CMS: While logged in to your channel, click on the Help btn at the bottom of the page, then select Email in the window that pops up.
Need more help?
CONTACT US
Multi-Channel Networks (MCNs, or “networks”) are entities that affiliate with multiple YouTube channels, often to offer content creators assistance in areas including product, programming, funding, cross-promotion, partner management, digital rights management, monetization/sales, and/or audience development. MCNs are not affiliated with or endorsed by YouTube or Google.
Whether or not to join an MCN is an important decision. You should do your homework and make the decision that works for you. Thoroughly investigate the MCN’s track record and evaluate the benefits being promised against your obligations to the network.
Considerations when joining a Multi-Channel Network
If you’re not currently a YouTube partner, you may want to learn about the benefits of becoming a individual YouTube partner, including monetization and international support. If you’re already a YouTube partner, think about whether joining an MCN is likely to improve your performance. Check out the Ad Performance reports in your YouTube Analyticsto understand your current performance as it relates to what an MCN offers.
Here are a few questions to consider when evaluating whether to join an MCN:
- MCN value proposition: How is the MCN different from other YouTube MCNs in terms of services they’re offering, creators in the MCN, vertical focus, location, contract, and payments to you? Are their services consistent with your goals?
- Contract: What are the terms around leaving the MCN or termination from the MCN? What is the contract length? Note that we discourage contracts that include perpetuity clauses.
- Partner support: What type of partner support will you be receiving? Will they help you optimize your channel? Whom can you contact if you have an issue and what is the support turnaround time?
- Promotion: How will they promote your channel? Will there be collaboration opportunities with other creators in the MCN, and how likely are you to participate in those?
- Transparency: Will you get visibility into your earnings once you join the MCN?
- Location/Language: Is the MCN based in your time zone and will this impact support turnaround time? Will they be able to assist you with local opportunities? Are there any language barriers?
- Ad sales: Do they have an ad sales team for your region or vertical, and how will that benefit you?
You may wish to consult legal counsel before entering into any agreement with an MCN, so that you fully understand (1) your commitment to the network and (2) what benefits they are committing to you. Note that YouTube is not involved directly in these agreements, as they are between the MCN and you, the channel owner.
Considerations when leaving a Multi-Channel Network
Most MCNs may ask you to enter into a binding agreement when you join. YouTube has no involvement in your agreement, and will not be able to terminate your relationship with that MCN.
If you wish to leave an MCN, you’ll need to ask the MCN to release your YouTube channel from their account. YouTube is unable to provide advice regarding disputes between channel owners and MCNs.
Regaining partner status
If you leave an MCN, your channel will revert back to its partnership status from before joining the MCN.
If you weren’t a partner before joining the MCN, you may become one, and you can learn more here. If you were a partner before joining the MCN, your account will revert to its original partnership status. It’s your responsibility to work with the MCN to ensure all relevant assets are released or transferred to your new account. Assuming you meet all the other criteria for YouTube partnership, you’ll need to submit your videos for monetization review.
You can find additional information about YouTube MCNs on the Creator Hub.
Opt in to YouTube partner updates
Periodically, the YouTube team will send out updates and optimization tips via email newsletters. In order to receive these updates and tips, you’ll need to opt in to receive email communications.To do this:
- Sign in to YouTube.
- Visit the Emails section of your Account Settings.
- Under the YouTube Newsletters heading, check the box next to General updates (including YouTube Broadcast).
- Click Save.
Once you’ve opted in to receiving these occasional updates, we’ll include you in our next partner newsletter and other updates.
Opt out of the YouTube Partner Program
To opt out of the YouTube Partner Program, you may disable ads on your monetized videos. You can do this either from your Video Manager or from your Channel Settings page, by selecting the radio btn next to “Do not allow advertisements to be displayed alongside my videos.”