Customer Success Manager

Responsibility of CSM (Remote) 

  • Optimize strong sales methodology and planning through a passion for customers, people and sales success.
  • Work with the leadership team in our Toronto office to develop and execute strategic plans to achieve revenue goals.
  • Understand and effectively communicate Aux Mode’s value proposition, technology, processes, and partnerships.
  • Be responsible for managing demand and quickly “qualifying” opportunities.
  • Establish an executable strategy for specific pipeline development that supports the sales objectives.
  • Generate reporting on key sales metrics using our CMR Copper. Consistent attainment of sales targets.
  • Weekly individual and team review meetings to measure accomplishments
  • Prospecting to close alongside the CEO (Full Sales Cycle)
  • Paid in new business and renewals
  • Attend Markets (digitally during Covid) to develop warm leads (Post Covid – Local and International Travel)
  • Work from home available.  A fun, casual work environment on site or virtual.


  • Legally entitled to work in Canada and travel to the US/International
  • 7 – 10 years of experience in a sales role in technology, entertainment and/or digital media with a proven track record of meeting/exceeding quotas.
  • Strong understanding of technology, new media, and social media.
  • An in-depth knowledge of the YouTube, Digital Rights Management, Ad tech marketplace and/or content and marketing strategy.
  • Ability to thrive in a fast paced environment.
  • Ability to balance independent and team-oriented tasks (i.e., self-motivated team player).
  • Strong analytical and consultative skills.
  • Effective time management skills – ability to prioritize and meet deadlines.
  • Must have excellent presentation, written and verbal communication skills.
  • Business or technical degree a plus.


  • Work closely with the CEO and gain ongoing learning and support.  
  • Competitive base salary, commissions and bonus
  • Friendly culture 
  • Benefits package
  • Generous vacation policy: we believe in the importance of time off to recharge
  • We are an equal opportunity employer and value diversity at our company.
  • Work with studios, distributors producers, YouTubers, and brands.

To learn more about this position and/or apply, please send your cover letter and resume.